Property Management Services
At Portico Property Management, our management services are designed so that your role as the owner is only to sit back and relax. We get to know each other’s wants, needs and fears concerning your property. This allows us to operate your investment at peak efficiency and profitability.
Our Property Management Services Include:
Rent Invoicing
Your Tenant Will Always Know When, Where and How Much to Pay
At least one week prior to the end of the month, tenants receive their monthly rental invoice via email or mail. The monthly rent invoice will include a detailed breakdown of any rent and applicable lease or utility charges. Tenants can also log-in to our website at any time to check rent balances or to confirm that previous payments have been processed. This allows each tenant the ability to stay on top of rent payments.
Rent Collection
Our System Makes it Easy and Prompt
We recognize the importance of timely rental payments, so that expense payments can be made. Tenants who have not paid rent by the 5th of the month will receive reminders via email and phone. We continue to follow up consistently until the rent is paid.
Expense Payment
Reviewing All Expenses For Accuracy; Tracking and Recording Expenses
Every invoice we receive is carefully reviewed and analyzed prior to payment. Each invoice is thoroughly reviewed for accuracy to confirm there have been no errors in accounting, billing or overage charges.
Insurance Procurement
Have the Protection You Need, When the Need Arises
Having the right coverage means all the difference when you experience a loss. In order to ensure the insurance company will pay a claim, it is critical that you have adequate coverage with a reliable carrier. Our management team will obtain quotes and help you find an insurance policy that fits your needs at a competitive rate.
Tenant requests
We Field All Tenant Requests
We know exactly what residents expect. Our tracking system save our clients time and money, while keeping tenants satisfied. Same day response is provided to confirm all requests are received and our apartment management team can be contacted 24/7 via phone, email or through the website.
repair and maintenance issues
We Ensure the Job is Done Quickly, Efficiently and the Right Way
By providing quick responses to all issues, we help keep small problems from becoming big ones. Our maintenance team will also provide assistance with HVAC systems, sprinkler systems, irrigation systems and more.
Lease and lease renewal preparation
Always Use Correct and Adequate Leases
We provide proper lease documentation to ensure you have the paperwork protection you need by tailoring each document to the specific requirements of the apartment building. We prepare lease renewals to properly document tenant extensions and assist on both rent stabilized and free market leases.
Apartment turnover services
We Pre-Inspect the Apartment, Address Necessary Items and Oversee All Turnover Work
Pre move-out inspections are conducted 2 weeks in advance of the expiration of the lease. Once the tenant has vacated the premises, our team checks again for any damages or missing items. We obtain estimates for repairs and replacements, while facilitating any necessary deduction from the tenants security deposit. Our maintenance team will oversee the completion of apartment turnover work such as: Painting, floor refinishing, basic maintenance and other repairs/updates required.
Emergency repair assistance
Around the Clock, We Are Here to Protect Your Interests
Our apartment management team of experts is available 24/7 to handle any apartment or building emergency. Each tenant is given our direct emergency phone number, so immediate contact can be made if the need arises.
Renovation oversight
Do You Want to Increase Rental Income? It Might be Time to Update.
Providing your tenants the most up to date amenities is a great way to increase rental income. We oversee any project, no matter how big or small, to bring the apartment up to the markets expectation.
Building operations reports
Always Know What's Going on in Your Building.
Tracking the financial activity of your asset is made easy with our monthly and annual accounting statements. By the 15th of every month, you will receive our monthly owner's statement, which details the income and expense activity of your asset. All receipts are attached for ultimate transparency and tracking purposes.
State and federal tax filing preparation
With Taxes Due Annually, Our CPAs Can Work at Reduced Rates.
Due to the large volume of work we do with our vendors, we are able to offer assistance with filing all US taxes at reduced rates. If you prefer to use your own accountant, we are happy to work with them as well. We are here to help make any clarifications or reclassification to operating statements as needed.
Furnishing Procurement and inventory services
Renting an Apartment Fully Furnished? Your Inventory is Recorded and Tracked.
We track all inventory and keep detailed records on furnishings in your apartment. We have tenants sign the inventory statement upon moving in so there are no disputes upon the tenant's vacating the apartment. We will also replace any broken or missing items so they are present for the next tenant.
Legal Services
If A Legal Issue Arises, Our Experts Will Ensure Its Handled Properly.
While our goal is to avoid legal issues in the event they occur, our team stays up to date on all changes with local and state housing laws so we can help you stay compliant with all regulations.
Routine property inspections
Keeping Tabs On Your Property, So You Don't Have to Worry About the Unknown.
When your apartment or building is not occupied by a tenant, our team makes routine inspections to ensure everything in the apartment is in good condition. We help maintain the safety and security of your asset and will make sure there are no leaks or other such issues. If there is a deficiency, we take photographs and report it to you, so you can always be in the know of the condition of your building/apartment.